Turn more visitors into customers with CXS AI Sales Agent, an intelligent AI-powered shopping assistant built for Shopify stores. CXS AI Sales Agent helps shoppers discover products through natural conversations, receive instant answers to their questions, and add recommended products directly to their cart without leaving the chat window.
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Built to help Shopify merchants sell smarter, these features combine AI-driven assistance, real-time customer support, and conversion-focused automation in one platform.
Automatically engage shoppers based on their behavior, such as scrolling, exit intent, idle time, or cart activity. Trigger personalized messages, discounts, or support prompts to boost conversions and reduce abandoned carts with built-in preset templates.
Automatically recommend the most relevant products based on each shopper’s interests and questions. AI analyzes customer intent to help them discover products they’re more likely to purchase, increasing conversions and sales.
Create a custom knowledge base of frequently asked questions and store information for your AI agent. The AI instantly answers customer queries using your configured FAQs, ensuring accurate information.
Monitor AI-powered customer conversations in real time and let human agents join instantly when needed. The system can also automatically escalate chats to a live agent when it detects that human assistance is required.
From real-time chat management to detailed analytics and automated workflows, these features help you scale customer engagement and sales with ease.
Customize the chat widget to match your store’s branding with flexible design and appearance settings. Personalize elements such as the logo, colors, and overall look and feel to create the best support experience for your customers.
Gain valuable insights into customer interactions, support performance, and sales outcomes. Track key metrics to understand how your AI agent is contributing to engagement and conversions.
Monitor customer conversations as they happen with real-time chat updates. Human agents can instantly view messages exchanged between customers and the AI without any noticeable delay.
Access a complete record of all customer conversations, including active, closed, Escalated, and manual reply chats. Review past interactions to improve support quality and customer experiences.
Automatically sync your Shopify products with the AI sales agent. This ensures the AI always has up-to-date product information for accurate recommendations and customer assistance.
Add and manage team members and support agents from a centralized section. Human agents can interfere manually if escalation is required.
Automatically route conversations to human agents based on AI detection. This ensures customers receive timely support when issues require human intervention.
Provide your support team with a dedicated workspace to manage customer conversations efficiently. Agents can view, respond to, and organize chats from a centralized inbox.